- Nationwide Service & Support
- 24/7, 365 days Total Care hotline
- Direct to Technician Access
Result Group is proud to announce the launch of its nationwide Total Service offering. Our Total Service offer is simple. We aim to deliver – as we’ve always done – the same first-rate service and support to every single customer. No servicing tiers, levels and premiums. Just good old-fashioned service coupled with modern customer care and technology.
We understand that technology, now more than ever, is important for successful customer service experiences. But it’s not — and shouldn’t be — the star of our service. Instead, our emphasis is placed firmly on the abilities and skills of our technical support team, and technology is, in turn, used to support them and streamline access for YOU, our valued customer.
While most customers are becoming less and less likely to have their problem handled by a human, that is not the case with Result’s Total Service offering. Your service-related enquiry will always be handled by one of our expert Service Technician team members – not a call centre or a call bot sorting customers through the cogs of a digitised service machine. With us, you are in expert hands round the clock. Our ‘human’ service technicians are standing by 365 days a year, 24 hours a day to offer breakdown support, fast fault diagnosis and resolution.
Extending the life of your equipment is smart business. We know every repair / service situation has its own unique set of circumstances. That’s why we think it’s important to have a range of options that are flexible enough to deliver the service care you need, when you need it. We care, because business is complicated enough.
Direct to Site – the most efficient service, offering on-site expertise NATIONWIDE.
Video Remote Support – keep critical operations online, resolve faults and improve processes remotely with the help of our National Operations Centre.
Direct Phone Access – offers professional technical support via telephone. Fast return to work at the lowest possible cost.
Total Care Hotline – offers support via telephone 24/7.
We are here for you to deliver good, old-fashioned customer service with modern-day convenience. Contact us here to find out more.
Download the TOTAL SERVICE brochure here